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For Netbilling tech support I always hit up Ben T directly. He was superb, in the "dude, do you ever fucking sleep?" sense of the word. I'd email him at really odd hours expecting him to get back to me the next business day and I'd have a reply and solution to my request in my inbox 10 mins later.
I say 'was' as a past tense because...I'm now with Orbital now as well and couldn't be happier with the overall (admin and tech) support I receive. Prompt, informative and educated, solution-oriented responses to emails are a wonderful thing. On that tip I'd also recommend Payze and Mobius as well.
I'm not here to talk smack, that is definitively not my style. I'm posting because I think it's unfair for the OP to be criticized for posting a very real personal experience of a business that is widely supported here. His variance from what others may experience doesn't make his own any less valid.
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