It's worth it. The extra money saved by processing at practically half your accustomed rates is a lot of money no matter if you have low or high volume. As for customer support, our clients find that after doing their own customer support for a short time, they wonder why they never did it before because it's a snap.
In any case, Payze have a very specific way of integrating your merchant account into NATS. Not just simply "add new biller", everyone is integrated that way. I mean we take the MID and literally place it inside your NATS installation. This is a unique feature that only we offer. Our clients never need to leave their NATS admin to perform any billing functions. (reporting, refunds, cancels, new site set-ups, price changes, etc.)
If anyone would like a demo, let me know.
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