Quote:
Originally Posted by CurrentlySober
Yeah, but lets say I make an order on my laptop and decide to charge back. All they know is that it came from within 20 miles of my actual location, and if they tried to say 'That proves it' I'd just say - Sorry but I use an iMac, not a windows PC...
|
Maybe, but you're forgetting that most friendly frauders are idiots, especially those that try to scam an adult site.
Catching friendly fraud is fun. When we do it, we contact the customer and pretend to be on his side to first gain as much information as possible. We attach everything we know about the customer including whatever IP address and meta data we can, attach it to the conversation he had with the model(s) he's trying to scam, along with a "so sorry someone else used your credit card" lingo.
Then in the end we let him know we are reporting the issue to the police to "help protect him from any further losses", and are turning over all of the data we have to help in the investigation. "The police may bring all of this to you your house in the next week or so to review everything", etc. At this point he usually freaks out, then asks to cancel the chargeback.
Sometimes though, this can backfire. A woman trying to do a friendly-fraud chargeback turned out to be a sad case. It turned out that her daughter was using the card. Mom was completely embarrassed and ashamed that her daughter was gay, and went on a nasty rant about it. We decided in the end that the daughter didn't need any more grief she was already getting from crazy old Mom, so we just let it go.