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Old 01-04-2016, 12:51 PM  
RuthB
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Join Date: May 2005
Location: Vancouver, Canada
Posts: 7,241
Quote:
Originally Posted by JohnJD View Post
Hello guys,


I really need some help. I signed up for a Paxum account and never received the Card. The card was mailed on Nov 12th and never got it. I thought I could order a express card for $95 but it's going to take another 2 weeks to print and 1 extra week for shipping. Tha's why I thought WIRE was going to be my salvation.

I requested a WIRE transfer for in the morning of Dec 28th and they told me they will process the transfer asap, they say it can take up to 5 business days but this is not right. I've received WIRE transfers before and they only take 24 hours to reach my bank account.

Today customer support answered my ticked and they're saying that there are delays and that they haven't send my WIRE yet! and $50USD for a WIRE is pretty expensive, at least they could put a little effort.

I'm desperate without any money. I had to lend money to cover basic expenses and this has been a nightmare. Now I have to pay rent on the 7th. This was the worst christmas and holidays.

Please Paxum, help me get my money. I really appreciate it. I'm desperate and this stress is killing me and my family. Please.
Hi John, I believe I've already spoken with you on Skype earlier today. Please note, 31st December and 1st January were holidays with our bank, and as such, those two days do not count as business days.

I will update you as soon as I receive a response from accounting.

Thanks,
Ruth
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