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Originally Posted by sojproductions
we switched to elevated x, it took a very long time to port all content over to all our sites, 1000s of galleries. Does it save time now, yes, hours and hours saved every week from when it was manually updated, no question about it.
Did it help with rebills? not really, all our videos were new larger and better, with many more download / streaming options and picture sets greatly improved. There were many other benefits for members too with model lists, tags, comments etc. Sales remained pretty much consistent between the old and new - we did expect better retention but it was not the case.
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the best retention after a site upgrade is old members who cancelled because they didn't like the old site. the new members won't know the difference. you should email old cancels. maybe a few will rejoin.
rebills are mostly based on updates and content options. if that didn't change much, then retention won't change much. its still the same site with a nicer interface.
the best way to improve retention is to talk to your members and visitors. the site owners who talk to their members often have rebills many times higher than their new sales.