Originally Posted by plsureking

the best retention after a site upgrade is old members who cancelled because they didn't like the old site. the new members won't know the difference. you should email old cancels. maybe a few will rejoin.

rebills are mostly based on updates and content options. if that didn't change much, then retention won't change much. its still the same site with a nicer interface.

the best way to improve retention is to talk to your members and visitors. the site owners who talk to their members often have rebills many times higher than their new sales.