I had a long conversation with a Canadian customer in one of my cam chat rooms that was slow at the time -- I was logged in a a guest. We struck up a conversation and he told me he was from Canada, a former buying customer, and further he told me the reasons why he was not buying from this site of ours now.
First he said in the chatroom that the ''freemium'' sites were better -- so I asked him "why";
He said the girls did hardcore in free, he bought tokens and would tip some too -- he wasn't a freeloader he was a buyer. But he had to agree that it was like tipping at a dog show half the time
So in the end it came down to a few things;
- Better model-customer relations
- Less restrictive site prohibitions -- specifically nudity and some more explicit acts
- Lower cost entry level package prices
I told him who I was and thanked him for his input. We did make some of his suggested changes and I am seeing quite a few purchases from Canada and also other countries at the lower package price. I need to see if customers are really buying more often or spending less in the end. However, my gut interpretation is that a lot of older customers are coming back
Pricing policies need to be flexible.
However, I just checked the median price and the average price my Canadian customers have spent today(really need a bigger sample);
The median price is the higher default price =>$25 USD than the 'entry level' $10.00 USD
And the average price paid is $45.55 USD
Sooo, some Canadians have money to spend but you have to have what they want