Can anybody explain me how the company with such a cool offers for advertisers can be such a crap. I just have no time to describe all my experience with them but maybe here around is one of the owners and he can speed up my refund?
just a small quote from my last refund(I got the money after about a month of asking):
Quote:
[1/25/2016 11:52:04 PM] Kat : The refund has been processed.
[1/25/2016 11:52:24 PM] me -: but, I didn't become the money.
[1/25/2016 11:55:15 PM] me -: can you check it please_
[1/25/2016 11:55:30 PM] Kat : I already reconfirmed this morning. The funds are simply in transit.
[1/25/2016 11:56:01 PM] me -: in transit? paxum is instant
[1/25/2016 11:57:10 PM] Kat: They said they have everything. If it is not there now it will be there today.
I really did verify everything this morning now that everyone is back in the office from the shows.
[1/25/2016 11:57:37 PM] me -: ok lets wait for tomorrow
[1/26/2016 11:31:32 AM] me -: Hi, still nothing..
[1/26/2016 2:39:31 PM] me -: here_
[1/26/2016 2:39:32 PM] me -: ?
[1/26/2016 11:44:50 PM] me -: Kat even now, still no money from you.
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Now I'm waiting for second refund:
Quote:
[1/27/2016 2:03:21 PM] me -: got the money, please refund my account balance too
[1/27/2016 2:03:30 PM] me -: Current Balance: USD 293.27
[1/28/2016 2:29:48 AM] Kat : I will make sure you get it. The flu is going around, so please be patient. I'll make sure you get it.
[1/28/2016 11:32:40 AM] me -: thanks, waiting on it
[2/1/2016 2:22:12 PM] me -: Hello Kat, still nothing, any news about my balance refund?
[2/1/2016 5:31:08 PM] Kat : Cammie should be back in the office. Sorry, the flu has been going around.
[2/1/2016 5:37:47 PM] me -: can you tell me when I will get the money? how many days?
[2/1/2016 5:38:30 PM] Kat : I am told five to seven. I would have processed with the last, but your bidding account was not mentioned.
[2/1/2016 5:39:11 PM] me -: ok I need all the money asap please
[2/1/2016 5:39:27 PM] Kat : Will do.
[2/1/2016 5:39:41 PM] me -: thanks, waiting for you
[2/8/2016 5:42:19 PM] me -: Hello Kat, still nothing about my money from balance?
[2/8/2016 5:42:48 PM] Kat : I will follow up with accounting this morning.
[2/8/2016 5:43:40 PM] me -: ok please let me know
[2/9/2016 10:02:13 PM] me -: what did accounting say yesterday?
[2/9/2016 10:02:14 PM] me -: Hi
[2/9/2016 10:08:08 PM] Kat : I just asked. I know it takes a minute. Thank you for your patience.
[1:59:52 PM] me -: still nothing??
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Same thing with traffic ordering.
Support says: We have 50k Carrier traffic daily, Premium Traffic from PornHub etc.
Me: Lets test it 7 or 14 days
Support: Np Here is the invoice(no opera, only carrier, only android), just pay
Me: Paid
No traffic... 1-2k daily of crap that not converts because of 70% Wifi.
Support: Wait till tomorrow we will fix
Tomorrow: 80% Carrier Traffic but 90% Opera Mini (was excluded)
Support: Sorry for that
Me: lets refund
Support: ok but you have to pay what you become, sorry I know its not what you ordered but you have to pay it.
and after that I was waiting a Month for refund..
