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Thanks for the support guys!
Hi seoawm,
I've gotten your info from Kat. Please respond to me on skype.
I'm the sales director and this is the 1st I am hearing about this. It is quite concerning you felt you needed to post on GFY and couldn't reach out to me, our support, or the owner, we're readily available?
Let me know if we're not making ourselves available enough or if the support link wasn't working as we don't ever want someone to feel the desperation and need to post on a chat board over a balance of less than $300.
Looks like you asked for a refund the 26th, which was refunded 2 days later. There were additional funds in your bidding account that were not refunded with the original refund sent. We will be issuing this refund, please contact me on skype @ JDG480 so that I can make sure we send it back via your preferred payment method (Paxum/PayPal).
The 2nd issue Kat noted the payables person was out sick so would be a bit to get you the refund. Looks like she was out multiple days so unfortunately payments were not going out except to publishers during that time.
If something happened different from what you're describing below, or how I'm interpreting it, please let me know. Like I said, we want everyone to enjoy working with us, when there are issues please feel free to reach out to myself to get the problems solved.
Traffic buying: If you didn't get the traffic you're looking for most likely your cpm bids are too low for that traffic. However if this was a direct purchase then you should have a full refund if we didn't deliver the traffic we said we were selling. I'm looking into this now to see what the issues were.
I'll be happy to make sure the campaigns for the traffic you want is setup correctly so that this issue doesn't happen again and you get the best experience.
Respond when you can, we're always available, we have the most advanced products like ReviveAds.com with on hand support, and you can always reach us if you feel you need something if your needs aren't being met. Thanks and have a great night
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