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Originally Posted by MediaReps_Jake
I've gotten your info from Kat. Please respond to me on skype.
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I'm ready to talk, Kat said yesterday, Jake will contact you.
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I'm the sales director and this is the 1st I am hearing about this. It is quite concerning you felt you needed to post on GFY and couldn't reach out to me, our support, or the owner, we're readily available?
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I just waited so much time. God see I didn't want it..
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Let me know if we're not making ourselves available enough or if the support link wasn't working as we don't ever want someone to feel the desperation and need to post on a chat board over a balance of less than $300.
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I was waiting so long for the refund of my invoice(about $1.5k) and can't believe that I will wait the same time for $300
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Looks like you asked for a refund the 26th, which was refunded 2 days later.
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Maybe my manager asked for the refund on 26th?
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The 2nd issue Kat noted the payables person was out sick so would be a bit to get you the refund. Looks like she was out multiple days so unfortunately payments were not going out except to publishers during that time.
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NP, I can understand it, but if you say wait 5-7 days and after 10 days I got the same message from manager daily: I will ask accounting, I will follow up etc.
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Traffic buying: If you didn't get the traffic you're looking for most likely your cpm bids are too low for that traffic. However if this was a direct purchase then you should have a full refund if we didn't deliver the traffic we said we were selling.
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I tried your self serve bidding one or two times. There was no traffic for me and I talked to manager to get some direct buys. Kat has all my stats. I became about 40k of Wifi and Opera mini. That was not in my invoice but Kat said you have to pay for all what you get and she is really sorry about. Guys we buy traffic on all top platforms and everywhere if there was any problem like that we never paid for crap.
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Respond when you can, we're always available
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I'm always ready to talk and to do accurate business. We can even meet on MWC2016 if you will be there.