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Centurion · 07-23-2003, 01:30 PM

I used PSW Billing from the end of December 2002 to roughly the end of March, 2003.

I then began using them only as a backup. I had maybe..10-12 signups over the last 6 months with them (all of those memberships have ended or have been chargebacked/credited).

I only offer 1 & 3 month memberships, so my initial signups even with a 3 month membership came ended around the end of June.

I have not gotten a single penny from my reserves which should have been released starting with the end of June. I wrote PSW Billing and asked what is going on. This is their answer:

"Your account was closed because of excessive chargebacks. Furthermore, including relevant chargeback fees, your account currently has a negative balance of approximately ($45.00).

Your reserves are withheld exactly against circumstances such as these. Given that your account was closed due to chargebacks, that your account currently has a negative balance, and that further chargebacks will undoubtedly continue to surface for at least the next 6 months, withholding taken against your account will not be released until there is absolute certainty that no further chargebacks will accrue."

What would YOU do if you were in my spot in regards to the reserves?

07-23-2003, 01:30 PM
Centurion Confirmed User Industry Role: Join Date: Dec 2002 Location: SeATtle Posts: 6,033	PSW won't release my reserves!! I used PSW Billing from the end of December 2002 to roughly the end of March, 2003. I then began using them only as a backup. I had maybe..10-12 signups over the last 6 months with them (all of those memberships have ended or have been chargebacked/credited). I only offer 1 & 3 month memberships, so my initial signups even with a 3 month membership came ended around the end of June. I have not gotten a single penny from my reserves which should have been released starting with the end of June. I wrote PSW Billing and asked what is going on. This is their answer: "Your account was closed because of excessive chargebacks. Furthermore, including relevant chargeback fees, your account currently has a negative balance of approximately ($45.00). Your reserves are withheld exactly against circumstances such as these. Given that your account was closed due to chargebacks, that your account currently has a negative balance, and that further chargebacks will undoubtedly continue to surface for at least the next 6 months, withholding taken against your account will not be released until there is absolute certainty that no further chargebacks will accrue." What would YOU do if you were in my spot in regards to the reserves?