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No doubt about it -- Ibill is in a tough place.
And I agree that they handled the conference professionally and seemed to be making more of an effort to actually communicate with their customers. However, I have to agree with the "too little too late" comment.
I'm irritated that when confronted with the new MC policies, they did all of this work in secret without (as far as I can tell) getting any feedback from their customers. It sounds like Ibill worked with Mastercard to come up with this solution with no input whatsoever from their customers. Sure, they have confidentiality agreements, but that's what NDA's are for.
If I hadn't already decided to leave Ibill after going a week without accurate stats and having tons of customers duplicate billed, this would have been the final straw. Other IPSP's have come up with solutions that are much more webmaster friendly, either through sheer dumb luck, a better understanding of webmasters' needs, or by (gasp) perhaps having a dialog with a few webmasters.
Ibill *has* improved in the past year or so. In my opinion, they've gone from absolutely terrible to only pretty bad. I'm sure it took a lot of work to do so (not being facetious there -- I mean it), but the bottom line is that it's still pretty bad. Maybe in another year or two, if they work really hard, they'll be average. But I'm not waiting any longer.
I'm sure that we're a relatively small percentage of their overall sales, but FWIW, we average about .3% CB's, so I think it's poetic justice that their overall CB rate will go up, even if just a bit, when we leave.
Cheers
-b
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ICQ: 12005327
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