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Namecheap royally fucked me.
So I had/have a good domain, it showed expiration date of 2020 and I login every month to my namecheap account to make sure I don't have any expiring domains I want to renew.
Today I went to the url of one of my domains and I see it expired, I was like WTF. Since its an LLLL.com I was mad, went to my namecheap account and I see expiration date year 2020.
Support gives me this answer:
Thank you for holding. Unfortunately, the domain name expired on 3/9/2016. The information in your account was displayed incorrectly, so I updated it.
It is still possible to renew the domain at the regular rate
Yes, I understand your frustration. Unfortunately, the domain name was last renewed on 2/18/2015. Since the incorrect expiry date was indicated in the account, no renewal notice was sent
This has cost me some money in lost revenue, is there anything I can do? is this normal? One thing I know is that after over 10 years with them I'm moving away, where to though?
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