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not sure what the issue is, but we had a similar issue a few weeks ago... we had multiple full hd mp4 videos, which refused to start, but the player started buffering it..I forgot about a video once, and when the buffering finished, the video started without any problem... how i understand, mp4 videos have their meta data written to the end of the file and most players can't read that without loading the whole file in the memory... after we processed the mp4 files with this little handy tool rupedoszuuqmn6pq.onion/pedochan/ (requires adobe air), they are working fine and they are even loading faster since... again, I'm not sure if this helps you or not, but it worth a try...
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