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One thing is for sure, when shit like this happens, many many customers leave and never return.
I've given Phatservers the benefit of the doubt many times as the longer you are in bizz, you realize it just can happen, but not communicating at all is a big no-no.
Comments like "they are fixing it" is not true, unless they are manually copying each file from a to b which keeps their hands tied.
A "network outage", what does that even mean? I Googled it and seems there's plenty explanations. Which is it?
Would a host with thousands/millions of customers have these issues? Any of these big hosts exist?
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