Quote:
Originally Posted by grzepa
Ok so i got their reply, it's a joke:
On May 16 i got email there are fraudlent transactions on my card asking if its me, an automated message. On May 17 i replied saying its not me, and the transactions are fraudlent which should result in mastercard closure.
However the card was not locked, and another 2 fraudlent transactions appeared on May 18. Now they are replying I should contact the vendor (Coles Group & Myer Gift Cards) and that there is little chance of getting chargeback since I IGNORED theire request to cancel the card.
I never ignored it, if they closed it at the time I replied my card would not be banged on May 18.
I hope someone from Paxum reads this.
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If what you wrote above that I emphasized in bold is 100% accurate this is not fair. You should not be held accountable for the May 18th fraud transactions if you notified them a day earlier (assuming here you didn't notify them at 11pm on May 17th or something). there is no logical or ethical basis for that.
If you told them your card was used fraudulently you should not have expected to have to request a card closure. never dealt with a bank that gave me an option to
keep a card open after a fraud trans complaint.
RuthB from Paxum is bomb, would recommend you
contact her directly.
ensure you're able to provide screencaps of all communication and an email forward of the request to freeze your card on May 17, prior to the fraud the next day. without that you're probably sol.
sent Ruth a PM notifying her of this thread, she's diligent as fuck so if anyone can help resolve this fairly she can. wish ya luck in sorting this out