Quote:
Originally Posted by grzepa
Alright so ms. RuthB, she kindly replied to my email she overlooked this thread...but it was 2 weeks ago. Silence since then.
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seriously? I'm genuinely surprised by that, Ruth has always been incredibly prompt in replying to me in the past when I have had questions/concerns.
I hate it when companies pull this ish, the worst thing is just total radio silence. It's not that fucking hard to talk to people, get that we all have busy schedules but two weeks is...excessive and frankly unacceptable when money is at stake.
in terms of Paxum overall, I honestly have never used it, as the only contractors I have who could have benefited from it in the past would have had to jump through massive hoops to set up their own accounts to withdraw payments. totally get KYC rules but really not down with asking my contractors to get their docs notarized and translated in order to be accepted. Easier and cheaper to switch them to another method that is equally legit but less of a hassle/expense.
I hope you're able to get this resolved fairly.
Recently one of my long term/solid/trusted peeps went through a similar issue with Payoneer (fraud withdrawals on her card) and granted I had to call a couple times on her behalf to make sure her case was treated as a priority but this happened well after you posted this thread and her issue is almost fully resolved at this point. And they are keeping her up to date on the progress throughout
Payoneer reps really do try to help, at least via phone support which is the only method of contact my impatient type A azz can stand to use. email support is like sticking pins underneath my nails, the replies are so obtuse and delayed but on the phone they are competent and get ish done
they sent me blank copies of all the docs she needed to fill out for the fraud dispute (no privacy issue there, just requested blank copies so I could help her brilliant but ESL derrier fill em out properly privately) so I could help her with em. it's being handled and she's been receiving info and timelines throughout on when she can expect the issue to be resolved
Again assuming everything that you've described is correct this is kinda bullshit. At the very least you deserve communication to find out where you stand and what you need to do on your end to get this fixed.
here's hoping the gfy notification system helps. wish ya luck