Quote:
Originally Posted by Muad'Dib
We dont have problems with CBs, we are fighting every one with great success.
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You obviously have invested time in fighting chargebacks and whatever system you developed.
I fought chargebacks for about 3 months or so. I thought everything was going great and I was getting success reversals day after day. I was giddy that so many were being ruled in my favor. I thought the banks really do care about the merchant
Unfortunately,
, I started getting those nasty second chargebacks. I initially didn't realize they were second chargebacks and the bank simply telling me I couldn't fight it. But, no, not the case. Visa and Mastercard word it differently but it is simply a second chargeback. The process for that to happen is the customer simply tells their bank again, I DIDN'T AUTHORIZE! Bam, now you are dinged another $25.
I analyzed my numbers and I was at exactly $0 ahead by fighting a shit ton of chargebacks.
What's your second chargeback numbers look like? If you aren't counting them, I recommend doing so and then put a spreadsheet together to analyze.