Quote:
Originally Posted by plaster
You obviously have invested time in fighting chargebacks and whatever system you developed.
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Yes, we coded up our own system that's mostly automated now. In the past I was doing it by hand (filing out every dispute form) but as the sales grew, so did the CBs, and I said 'fuck this, i ain't wasting my time on this shit'. So i told our programmer to conjure sometheing up and make it automated, no excuses. And he did (fucking brilliant guy but slow as fuck)
I dont think many customers are willing to challenge the chargeback dispute because of the domain names associated with it (gay and obscene straight). And the proof we give to the bank is almost 100% solid, customer can't say "it wasn't me".
But like I said, we are having problems with fucking join emails going straight to customers spam. So they dont get the info on how to cancel, support password reminder, etc. And they start bitching and asking for refunds.