We had been up to 2% chargebacks for about 2 months in a row, and over 1.5% for several other months, our merchant bank worked with us to get it down was all. No fines or problems. They said as long as we was showing we was working to get it down then it wouldnt be a problem. They said the problems occur when people have 3,4 and even 5% chargebacks and dont call them or respond to any of their requests to get them down. She said those were the people they shut down But they had never shut down an account for being a little bit over and showed they was working to reduce the chargebacks.
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Originally posted by netbilling
Actually, I will not be at this show but some of my staff will. What do you mean by that statement though Kimmy?
Are you referring to this...
MC rules state that 15 chargebacks in a month put you in the fine program if you are over 1% combined credits and chargebacks?
We have never seen this enforced, have you with any of the IPSPs so far?
Mitch
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