Quote:
Originally posted by venus
We had been up to 2% chargebacks for about 2 months in a row, and over 1.5% for several other months, our merchant bank worked with us to get it down was all. No fines or problems. They said as long as we was showing we was working to get it down then it wouldnt be a problem. They said the problems occur when people have 3,4 and even 5% chargebacks and dont call them or respond to any of their requests to get them down. She said those were the people they shut down But they had never shut down an account for being a little bit over and showed they was working to reduce the chargebacks.
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We had over 1% for a month a few months ago also so we called the bank and they said no problem as long as it was not consistent. Netbilling turned on CVV2 enforcement for us and we have not had an issue since with new signups and are way below 1% for several months now too.
Z
p.s. Mitch, I am meeting with Karen at your booth to have some lunch. Looking forward to it. Sorry you cannot go.