There really isn't a foolproof way of hiring a good hire - but there's some steps you can ensure that you don't end up with an incomemtant fool.
1st) Go through LinkedIn - someone whose face & skills are displayed online will make sure their reputation stays intact
2) Call back references at least 2 employments back
3) Ask study case/what if scenario type of questions like 'A dissatisfied customer comes to your store upset bec the employee did X how would you diffuse the situation make sure the customer leaves satisfied with the resolution to X?"
4) Look at the employment history on their resume/linkedIn page - if MOST of his/hers employment history was a few months and they've had a LOT of jobs be careful about hiring someone like hat
5) Do a background check? Last resort...but if someone is giving you bad vibes, trust your gut and simply don't hire them no matter how good their resume seems.
If all else fails - go thorough a recruiter - they'll do their best to make sure you get the best employee (why not? they're getting a cut) and ensure that the person is properly vetted for the job & they'll try their best to make sure you end up with a competent hire
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