Originally Posted by [DanteS]

A business partner of mine transferred a large sum of money from his paxum account to his bank account. All these years those transfers worked just fine. With this one, it's almost a month now, that the funds are lost - neither did they arrive at the bank account, nor were they credited back to the paxum account. Submitting tickets to the paxum support resulted in nothing specific except for "we have forwarded this issue to our accounting department".

Ruth, I would like to hear a specific answer from you - how long will it take for you guys to find the "lost" funds?

Looking forward to a fully fledged answer and a professional approach to resolving this issue. Thank you very much in advance and best regards,

Dantes