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NemesisEnforcer · 08-01-2003, 05:51 PM

For those of you using your own merchant account with IBill. I was wondering how you're handling the mutltiple charge issue with the FDRN error at IBill from July 21st - July 23rd?

For those that don't know of the problem, I bill charged our members a total of 17 times for each transaction, both one-time and rebills, starting at about 6:00 PM on July 21st until about 9:00 am on July 23rd.

This has been a customer service nighmare for us. At this rate, IBill is going to put me out of business with chargebacks.

08-01-2003, 05:51 PM
NemesisEnforcer Confirmed User Industry Role: Join Date: Aug 2003 Location: Vegas and Los Angeles Posts: 2,122	IBill multiple charge issue? For those of you using your own merchant account with IBill. I was wondering how you're handling the mutltiple charge issue with the FDRN error at IBill from July 21st - July 23rd? For those that don't know of the problem, I bill charged our members a total of 17 times for each transaction, both one-time and rebills, starting at about 6:00 PM on July 21st until about 9:00 am on July 23rd. This has been a customer service nighmare for us. At this rate, IBill is going to put me out of business with chargebacks.