Originally Posted by hdbuilder

Yes I am From Canada and I know she is too, but frankly I don't care where she's from, I'm a not a very patriotic dude, all I know is that every time I sent her an email she's answered me quickly. May be i was lucky or may be I was just nice with her: you will attract way more bees with honey than with vinegar!

And if you saw me say she's the best it means you also saw a bunch of others say the same, mixed with others who are pissed off I gotta give you that.

But don't take it on me I am not Paxum, I just always had a good experience with Ruth that's all.

I also read a lot about people complaining about their support, I do agree that their phone support is shitty and useless, but may be I was lucky but every time I opened a ticket it was answered under 24hrs and every time I submitted documents their were approved fast.

Again I never faced a big issue with them like a card lost in the mail or a lost wire or a document not being approved for a long period a time.... If you are not happy with Ruth just hit up Chris.