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I had a problem with a missing WIRE during a few weeks but in the end Paxum got my funds back and since then I have received other WIRES without problems. Their support staff is always polite (to me atleast). Just keep sending support messages to them and you should get your wire.
Agree with the fee... $50 and then have to wait quite long time... usually takes me 5-10 days to receive a wire from that *I* initiate it till it actually shows up in my bank account and charging $50 for that is a lot.
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