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I ordered a new card for my account with them around that same time, and the whole process took just around 2 weeks:
Response (09/28/2016 11:00 AM)
In order to assist you in ordering a new card, please verify your shipping address in the format below:
Customer (09/29/2016 09:40 AM)
Hi Alessandro,
Here is the requested info:
.....
Response (10/02/2016 08:32 AM)
Thank you for verifying your address. A new card was ordered for you and will be shipped to you
I then received the card on Oct 15 (so about 2 weeks after I contacted them) and activated it:
Oct 15: Your Payoneer Prepaid Debit MasterCard® card has now been activated!
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