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Phoenix69 · 01-17-2017, 12:37 AM

I have been with Paxum for many years.
My Paxum card expires 31/01.

Mid December I applied for a replacement card.
On the 10th of January I receive a message that :

Your Paxum MasterCard request was rejected due to the new regulations imposed by the bank that only the Drivers License is not sufficient for the card request to be processed.

Considering this situation, for your card request to be processed you must submit one more identity document, such as:

- International Passport;
- National ID;

I don't have an International Passport and Australia DOES NOT have a National ID card.
I provided Drivers License AND proof of address. So I will not receive a replacement by January 31st.

Why the fuck would they not tell me this mid to late December soon after renewal of card !

Has anyone ever being able to work around this with Paxum ?

[ Yes - I have emailed Ruth, but she may be on leave as I have not received a reply. ]

01-17-2017, 12:37 AM
Phoenix69 Confirmed User Industry Role: Join Date: Apr 2012 Location: Earth. Posts: 395	Is this Paxum request standard. I have been with Paxum for many years. My Paxum card expires 31/01. Mid December I applied for a replacement card. On the 10th of January I receive a message that : Your Paxum MasterCard request was rejected due to the new regulations imposed by the bank that only the Drivers License is not sufficient for the card request to be processed. Considering this situation, for your card request to be processed you must submit one more identity document, such as: - International Passport; - National ID; I don't have an International Passport and Australia DOES NOT have a National ID card. I provided Drivers License AND proof of address. So I will not receive a replacement by January 31st. Why the fuck would they not tell me this mid to late December soon after renewal of card ! Has anyone ever being able to work around this with Paxum ? [ Yes - I have emailed Ruth, but she may be on leave as I have not received a reply. ]