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One of the best things about using third party billing is that you don't have to get all up in dealing with those sorts of things and getting personally upset, but the minus is it is harder for you to do anything about it.
You might want to email the customer, explain to him how costly to you this is where you lose the credit card fees and the total amount so you are taking a loss etc., and ask if he made an error. Some customers won't recognize third party biller info as you on their statement.
In general, though, best to limit how much time you spend on it. Cost of doing business.
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