Quote:
Originally Posted by Pipecrew
Factor in all the time this is going to take you and just take it on the Chin like most people. It's very unmotivating fighting chargebacks even when you have a mountain of evidence and will take the L anyway.
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I think the choice whether to fight back (where possible, as Barry wrote above most IPSPs don't offer that as an option) or eat the cb depends on personality and system.
for me to not fight cb's would not work. I don't have a personality that enjoys situations where a person who acts wrong benefits at the expense of someone doing the right thing. it offends my innate sense of justice or some shit, I dunno, seriously pisses me off
would kill my motivation for the work tbh if I felt that awful behavior was just steamrolling over me without me acting in response to protect the interests/cash of myself and the peeps with whom I work. plus I really don't get a lot, I think most vanilla businesses would kill for how few I get. so time-wise it's not a huge expense. last month was 2 and I won them both.
maybe if I was doing millions of $$$ and 10k per month in transactions and had the same low cb ration I doubt I'd bother...I probably still would though
so for me it makes sense to fight them. I have several template letters I use as the basis for each dispute, so I simply compile the evidence (which I can do during a 10 min smoke break and isn't annoying to do, is actually fun to find out how much you can find out about people, esp if they use social media and professional networking sites) then just fill in dates/amounts, fax em off and done.
to each their own though. I can't understand it personally but if it's physiologically more functional for some merchants to ignore cb's I can't fault them. I do think if more peeps fought back some of these fuckers would be less likely to try the same ish in the future, but I don't think it's fair to hold site owners responsible for that
back to you, OP, Pipecrew is correct. you can't dispute the cb yourself so push it out of your mind
onwards and upwards - and make sure you ask mc to add him to their gateway bad client list