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Old 08-08-2003, 05:46 PM  
Rand
Industry Vet
 
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Join Date: Jan 2002
Location: Santa Monica, CA
Posts: 2,663
So.........

Brazz sent me an email and I looked into all this. I emailed my findings to him but I haven't heard back yet.

I agree that he "did indeed" un-check the cross-sells since he is not being charged for any sites that are promoted from the site he signed up for.

Brazz is being charged for something else that was signed up for a month prior to the transaction in question. They are completely unrelated (as neither of these sites cross sell to the other) and each tran used a different email address (which obviously would not be the case in a cross sell). One email addy was the same one that Brazz used to write to me. The other one had "brazz" in it, so I think it's probably safe to assume that he simply forgot that he signed up for the earlier site.

As for the customer support issue. I tested the form he used and received a reply within 10 minutes. I don't know what to say about that.

Brazz, I wasn't trying to call you a liar. I just said I didn't buy your story. Not that you were lying, you were simply mistaken. It happens.



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