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cheekycherry · 08-09-2003, 05:26 AM

I need some kind of software that will let multiple employees answer email questions from my customers. It needs to have one click answering for many of the frequently asked questions we get. It also needs to support more than 1 product/website.

So for example, customer requests a refund via email, employee sees it is a refund request and clicks button 6 which automatically replies with details of how to receive a refund.

Any software do this? Any recommendations?

08-09-2003, 05:26 AM
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	Customer Email support software? I need some kind of software that will let multiple employees answer email questions from my customers. It needs to have one click answering for many of the frequently asked questions we get. It also needs to support more than 1 product/website. So for example, customer requests a refund via email, employee sees it is a refund request and clicks button 6 which automatically replies with details of how to receive a refund. Any software do this? Any recommendations?