Originally Posted by maximoi

If you need quick answers just call them.

"Operating hours: 6:00am ? 6:00pm EST Mon-Fri
1-929-220-2900

Please refer to your Customer ID when contacting us. You can locate your Customer ID in your Firstchoice Pay online account and in the footer of emails you received from Firstchoice Pay.
*Telephone support is free of charge. Please note: When making international or local calls, charges may apply based on your phone plan."

https://firstchoicepay.custhelp.com/app/Contact_us