Quote:
Originally Posted by MrMaxwell
I think in the past year or two what's happening is that ALL huge companies are learning the age old time tested
""Be like eBay and try to give the customer that "are we actually speaking the same language at all" feeling if they would ever contact us for any reason""
strategy.
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Even in the late 80s when when my business was at its largest the one thing almost anyone could do was directly get me on the phone. I jerked no one around and even if the client was absolutely wrong I tended to eat the cost and make them happy.