Quote:
Originally Posted by callista
I was hosting with Colo (Chris) when he hosted my site, he sold his servers to Mojo so I naturally went with you. I don't pretend to know the arrangement he made with you. On Aug 10 2016 I sent a ticket to you about script problems. On Aug 20 you finally responded after I canceled with you to move to (I'd hoped) a server that would work with me about my problems how I canceled. I still have the emails to show that.
10 days to reply with a trouble ticket is 10 days too long. I'm not a BIG customer but my money is still the same, smaller though it may be.
I really would be happy to return to Mojo if there was true customer service. Can you promise customer service in 24 hours?
I just want to run my site.
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I'm sorry you had that experience. We have excellent customer service that is reliable, fast and highly accountable. Chris's proprietary ticket and billing system worked well for him as a one man show and we took far too long moving clients off that and into our systems. Please send me an email, we can pick out a new package and I'll give you 3 months free for that previously negative experience. I am confident you will be happy with MojoHost. On a side note, we are excited to be throwing all of the colo servers out as we have finally migrated everyone off all of those, the old ticket and billing system.
Sincerely,
Brad