Quote:
Originally Posted by callista
10 days to reply with a trouble ticket is 10 days too long. I'm not a BIG customer but my money is still the same, smaller though it may be.
I really would be happy to return to Mojo if there was true customer service. Can you promise customer service in 24 hours?
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Quote:
Originally Posted by Brad Mitchell
Please send me an email, we can pick out a new package and I'll give you 3 months free for that previously negative experience. I am confident you will be happy with MojoHost.
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I have a client who hosts with MOJO so I deal with MOJO on their behalf because i do all the programming. The average response time for a priority trouble ticket is in the 4-5 minute range normally. They also always answer the phone.
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