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My reply
This is not acceptable.
It's your fault 6 months later the card not there.
I want the whole fee's back please and that would be fair enough.
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Support replied:
We understand your situation, but the card was sent by standard shipping and we do not have any control over the postal service in Canada, therefore, we can assume it has been lost in the mail.
Also note that the card cancellation fee can not be waived because it is charged by the bank. For us to cancel your card and reverse the $44.95 yearly maintenance fee, please post a reply and authorize us to deduct the $7 cancellation fee.
Best Regards.
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It still dosen't make sense to me how they handle this problem AKA shipping card properly.
Put the blame on anyone else and dosen't take any responsibilities for a service you guys promote on your website.
Classy Paxum Many thanks to you.
a BIG B.S
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