Quote:
Originally Posted by SendSeek_Brian
The thing is that in over 12 years in this business I have NEVER called out anybody in public even when a VERY popular hosting company decided to put in 403 a website for over 12 hours causing a loss of a few grands $ or when a VERY popular biller deleted something like 100 paying members overnight just because the were so lazy to not use our secondary email when the first didn't work.
We clearly said we were running a test, the price is ridiculously low, lets see how it goes. If I fly economy I don't expect to drink champagne in crystal glasses.
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I understand about the parameters of your offer, and the fact you are still replying is a good sign.
However, again you seem annoyed and are making jokes about people who want refunds and when they want them (now). This does not make you come across as reputable (or even nice).
How about
: hey sorry it didn't work out for you we will send all refunds this Monday. Then do it. Stow the attitude in other words.