newB

Before I attempt to escalate this up the chain of command at CCBill, I thought I would get some industry people to weigh in. Perhaps I'm just too close to it for proper perspective.

So I was checking my CCBill stats and I see I got a sale for for $99.98 on 8/1. On 8/3 the total amount was refunded, so that's a wash, no problem. But, then on 8/14 it was charged back, so I - as the referring affiliate - am now in the hole with this sponsor for $99.98. I contacted CCBill about crediting me for that chargeback and was told "Unfortunately, we are unable to reimburse you for this situation since money is already out of our hands and this is basically risk of doing business. I apologize for inconvenience caused but unfortunately we are unable to meet your request."

Shouldn't the payment processor eat that charge or is it normal business to pass that expense along to the affiliate? If I am wrong, fine, but please help me to understand.

Thanks

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