Quote:
Originally Posted by phil-flash
This happenned to me before on a $200 lifetime signup. Here is what ccbill told me...
That is correct, this subscription 0117072101000029637 was refunded first, and then it was chargebacked.
On 2017-03-23 we received notification from the bank that this particular user has requested chargeback(fraud notification) and to prevent chargeback, our Risk Engineer refunded this transaction with "Fraud" note on it.
However from some reason bank did chargebacked 7 days later as you noticed on 2017-03-30. (Chargeback on 2017-03-30 03:29:48 AM)
The user who submitted chargeback has been blocked in our system, and wouldn't be able to make any purchases through CCBill.
Thank you.
My account rep authorized a reconcile to my account for $200... which finally made the entire thing a wash.
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Very much like my situation, except the resolution. After asking for the contact info for a superior to the person I had been talking, I got this:
"I can understand that you feel that the double return of the funds, that deducted an additional $99.98 from your account, is unfair. As you have not taken any action to warrant it except refer the customer.
There is no way in preventing a customer from demanding a chargeback from their bank and we rely on banks not to chargeback when refunds have already been issued. Unfortunately these situations sometimes occur and when they do the amounts are deducted from the accounts associated with the transaction. Affiliates partake in the returns in the same percentage as the they do in the sale. We don't have an option to credit your account for the amount that was deducted.
I have CC-ed the Merchant Support Team Lead as you requested this to be referred to a supervisor."
That was last night, and nothing since, so I guess that is their final answer on the matter. It makes me wonder, though, why they made things right for you, but not for me?