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Since your bank never sees the wire the only thing you can do is ask the sender (Paxum) to request a trace on the wire.
Wires are great when they work, but they can be a real pain in the ass when something goes wrong. I was paid by wire for several years (not Paxum) then had one go missing, and neither my bank or the sender's bank could give me any explanation why it was returned. The next wire (and all subsequent payments since) just 'worked as usual'
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