Quote:
Originally Posted by newB
They are steadfast in their claim that there is nothing they can do. Who knew they were so helpless? 
It's just $100, so it's not like it's going to break me. I'm tired of arguing with them about it, so I guess they won.  |
Did you track down the IP of the scammer on your site via your server logs? Do you redirect or block certain countries, or that bad IP?
This can happen to you with your own merchant account as well and your acquiring bank won't credit you either, as a matter of fact they charge you to challenge a chargeback, $50 I think.
CCBill is your third party processor, not even your acquiring bank, so it doesn't make sense for them to do something that you're own acquiring bank wouldn't do for your own private merchant account.