We use a 3rd party processor for our EFT withdrawals. We manually review each EFT withdrawal request prior to submitting it in order to avoid delays or problems.
Rowan, your EFT was rejected as you didn't meet the full requirements. We notified you in a ticket of the situation and you have made the requested adjustment in order to proceed. You can now re-initiate an EFT withdrawal and it will pass through okay. We do apologize for the inconvenience.
For everyone's reference, we do not earn interest on any funds held inside Paxum. Paxum's goal is to provide top service to all our customers. It certainly doesn't help us accomplish that if withdrawals are unnecessarily delayed.
Thanks
