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There's XML, JSON, and YAML versions of the API. IDK which one you're using. I can't speak for the others, but I can say YAML certainly has its quirks. You don't go into detail about what issue you're having. But if its related to irregularities in the API, read on.
One irregularity would crash my PHP at random, while the rest of the time everything would work perfectly fine. This baffled me for weeks, until I finally figured out WTF was going on.
In the YAML version, model names typically aren't encased in quotes. However, if the model's name happens to be all-numeric, they are encased in quotes. This resulted in unexpected, unneeded quotes being put in my PHP. Which of course would crash the PHP whenever an all-numeric-name model happened to be online. And then it would magically work again once all the numeric name models logged off.
I contacted their support about this, explained what was going on, and that it probably was a bug in their code and not intended. They ended up changing a few things in the YAML API a bit. But none of the changes were related to, or in any way affected, the all-numeric model names bug that I'd pointed out.
So I just let it go. I instead just coded around the irregularities. Haven't had an issue since. Good luck to you.
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