Originally Posted by CurrentlySober

Theres a 4 step process. Steps 1 and 2 were my address and details etc. Step 3 is upload ID. It wanted a picture of my Driving license, taken via the app on my phone. I couldn't scan or take a photo - it had to be a pic taken 'in-app'... Because the app wouldn't focus at first, I used up 2 attempts with a blurred pic which wasn't accepted. On the 3rd try I managed to get it to focus correctly and it was accepted.

So steps 1 to 3 all have a nice green checkmark next to them and all I need do, is step 4, give my CC info so I can add funds. I do this, and its accepted into the system and I get a "Congratulations, you are ready to trade" notification, so I click 'Buy Coins' and expect to be asked what I want to purchase.

However, it takes me back to the main screen where step 3 (ID) is no longer green and it asks me for more ID. I have to take a picture of my passport, followed by a 'selfie' of my face...

However, once again the app wont focus correctly on the passport. So I get declined. I then get a notification that I need to wait 24 hours before I can try again to upload my ID.

They should have not told me / let me enter my cc details, if the ID they had taken was not sufficient. They said it was.

FWIW, it was legit UK ID accompanied with a legit UK address and legit UK bank details etc. Pretty straightforward for the KYC regulations. Its not like I'm in some country known for fraud or anything. It was a bait and switch I tell yah! A bait and switch...

Had I been able to send a scanned version of my ID it wouldn't have been a problem. Even paxum accepted my scanned versions. It lead me to think that the app may have been deliberately out of focus,in order to make it fail, but cant find anyone else reporting it as a scam online...