Quote:
Originally Posted by brassmonkey
 just pulling your chain was fun. have you talk to the program that gave the refund? i think what happened is the program was slow to make a refund. resulting in the customer having to file to get their money back. go if you passed some bad juju my way im going to really not be happy. |
As I understand it, it's all on CCBill. Their fraud department flagged it and reversed the sale. Then, the charge back came from the bank, and apparently CCBill's official policy is to never contest them, and to pass it off on the affiliate. For program owners though, they'll credit it back.
What pissed me off so bad is I was told over and over "there's nothing we can do," which I still don't accept. What they meant was there was nothing they were willing to do.
It's all good though. I found a dozen or so uncashed checks and sent them back and they are sending me a new check tomorrow, so all water under the bridge.
But now I know what CAN happen, and there are no assurances it won't happen again.