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mariahxxx · 11-13-2017, 06:38 AM

Over the years I have had a love hate relationship with Paxum. In some respects it is far better than Payoneer/FirstChoicePay because they don't charge the huge fees. But their customer service sucks. If you get a refund for something they freeze your Mastercard until you provide them a reason for the refund and proof of it which is also ridiculous. You can never reach someone by phone and support tickets take days for a reply.

Now I'm told that Paxum is no longer issuing Mastercards to US citizens which tells me the end if very near. Last month I had 5 days where I had no access to my money, which was a large amount. It took 4 days for a reply to my ticket and that answer was "We'll look into it and let you know" Never got a reason.

So I'd like someone from Paxum to explain their plans and why anyone should continue to do business with them. I think that is more than fair considering they are asking us to continue to trust them with our money.

11-13-2017, 06:38 AM
mariahxxx Confirmed User Join Date: Feb 2006 Posts: 169	Paxum the Next ePassporte? Over the years I have had a love hate relationship with Paxum. In some respects it is far better than Payoneer/FirstChoicePay because they don't charge the huge fees. But their customer service sucks. If you get a refund for something they freeze your Mastercard until you provide them a reason for the refund and proof of it which is also ridiculous. You can never reach someone by phone and support tickets take days for a reply. Now I'm told that Paxum is no longer issuing Mastercards to US citizens which tells me the end if very near. Last month I had 5 days where I had no access to my money, which was a large amount. It took 4 days for a reply to my ticket and that answer was "We'll look into it and let you know" Never got a reason. So I'd like someone from Paxum to explain their plans and why anyone should continue to do business with them. I think that is more than fair considering they are asking us to continue to trust them with our money.