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I would bet that CCBill is just fine. It's a huge company, a rock in the industry. In Steve's defense, I would throw myself under the bus and say that after 18 years I sometimes struggle with names, faces, nicknames, proper company names... I have met some 5 or 10 thousand people and sometimes I worry that I'm getting more forgetful and worse at it as I get older. It's really embarrassing sometimes, especially because I do care and I try hard to be better at this. Truth is, I've always struggled with names since I was younger.
I wish you luck with having your problem resolved. Most likely it's just stuck somewhere in an inefficient corporate process.
Happy holidays,
Brad
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President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
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