I have been with elevatedx for about 10 years now.
THEIR BUSINESS MODEL IS TO GET YOU STUCK INTO THEIR SYSTEM, AND THEN HOLD A KNIFE TO YOUR THROAT EACH MONTH TO EITHER PAY QUICK OR YOUR SITES ARE DOWN. AND YOU HAVE NO OPTION JUST TO PAY A LITTLE AHEAD TO AVOID THIS HEADACHE
I have had an ongoing argument with them regarding their stranglehold that they keep on all of their customers.
TODAY THEY SHUT ALL OF MY SITES DOWN FOR 10 HOURS EVEN THOUGH I PAID MY BILL, LAST FRIDAY, 5 DAYS BEFORE A SHUT OFF DATE
These guys think it's better to shut down all of a customers websites, even if they are just 15 days late paying a bill. This is not what happened to me today, today was their mistake totally, but this has happened to me and many other sites over the years.
AJ, elevatedx owner, believes that all sites running his software are only happening because of his software. He has a total misconception and treats his customers as slaves, not as they actually are, partners.
I will not be continuing with their service after this shit. And I implore all of you to make a change from their shit billing practices as well, unless they finally fix this shit they do.
For those of you that are not familiar with how elevatedx bills. Here's how it works. They send you a bill for the next month. ONLY 1 WEEK BEFORE IT'S DUE. My January bill arrived December 22. With a warning that if not paid by January 15, the sites will be all shut down until payment is received.
3 years ago or so, they finally offered a late payment extension for a fee of 10% (20 dollars)... Which then gives you 15 more days to pay.
So the end result, for those of you considering to partner with elevatedx for your site design, is that you are NEVER more than 3 weeks away from having your entire company shut off. So this means if you take a 3 week cruise, and forget to pay before you leave, by the time you return, all your sites are down (happened to me 5 years ago)... or if you travel to some country like cuba, like i did last year, that has basically no internet access, and you're there for 3 weeks, like i was, when you get back, you might be shut off, like i was.
You are just always tied to paying them. On top of that, AJ has fought me tooth and nail and only has recently allowed me to pre-pay some 6 months or something to help ensure my sites never go down. I didn't end up paying the 6 month amount yet, because I wanted to wait and see how AJ treated me after I started a long email thread with him arguing for our customer rights from his company.
This needs to end today. AJ needs to at least give net 30 billing standards for his customers, and give warnings before being shut off (this time, as with last time, i received only one notice last week that i would be shut off, which was the same day that I paid the bill)
The reason AJ and elevatedx treats it's customers like this, is because AJ is worried about customers stealing his software, and never paying a bill. I DO NOT SEE HOW THIS HAS ANYTHING TO DO WITH A CUSTOMER LIKE ME THAT HAS BEEN WITH THEM FOR 10 YEARS DEALING WITH THIS BILLING BULLSHIT EVER 3-4 WEEKS.
His only answer to fix this, is for me to leave elevatedx, or to just give him my billing info so he can charge my card automatically each month. WHICH I SIMPLY WILL NEVER DO, BECAUSE THE TRUST HAS BEEN BROKEN SO MANY TIMES FROM THEM
I AM STUCK in elevatedx, but I do actually like their software. I assume AJ will not allow me to continue using his software now that I am going to the public boards. But this is a risk I just needed to finally take with this situation.
I hope that they change their billing practices, at least for those of us that have been with them for many years. Realize we all have real other lives, and some of us just pay all the bills ourselves and forget, or travel often and don't always think to pay.
I've never had any bill like this in my life.
Horrible Horrible Horrible
Jim Vanderslice
owner Nebraskacoeds.com Afterhoursexposed.com Eurocoeds.com
