Speaking from a software vendor perspective I can both understand your frustration, but also AJs stand on this.
Now, I also think this is a tad harsh, but on the flipside I can say that over the past 18 years with both charging license fees (Monthly, yearly, etc.) we have been burned MANY times by clients not paying, and all of a sudden just vanishing into thin air, money lost.
Clearly I have been way TOO nice with clients, and as such lost tons of money from that. BUT, I have stuck to my guns and been as lenient to my clients as possible, because of issues such as yours. (Too often way to lenient....)
Its a double-edged sword.
With that said, you are not stuck with EX, as you can for sure move all your stuff to i.e.
MAS v.2 - Website Content Management System - and they will assist you with the move.
